FAQ
The most common questions about Cinemura in short form: what the AI does with your photos, what it costs, who owns the videos, and how long they are stored. Every answer starts with the core — details live in the linked chapters.
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What exactly does Cinemura do with my listing photos?
Cinemura uses AI to generate a cinematic video of 4 to 30 seconds from your own photos or video clips of a property — one continuous camera move based on a selectable camera-move template, for your exposé, portal listing, or social media. From several photos it can also reconstruct an interactive, rotatable 3D exterior view.
Do I need professional photos, a drone, or a videographer?
No. Good smartphone photos or your existing exposé shots are enough as reference material. The better the light, sharpness, and angles, the better the result — no shoot day with a videographer or drone pilot required.
Does Cinemura work for Airbnb and Booking listings?
Yes. Your holiday-rental photos become a cinematic video in 16:9, 9:16, 1:1 — 9:16 for Reels and Stories, 16:9 for your website and YouTube (21:9 is Cinemura Premium only). Use it wherever you promote your listing: on social media, your own website, and on platforms that allow video.
How does it scale across many properties?
Cinemura counts in seconds, not per property: each plan includes a monthly seconds budget (e.g. Business 300 s — enough for 10 videos of 30 s). You spread it freely across your portfolio — no shoot days, travel, or day rates per property.
Can I try Cinemura for free?
Yes. Every registered account can generate one video of up to 10 seconds in 720p — free of charge, with a watermark. Paid videos carry no watermark.
What if I don't like the result?
You can refine: re-generate the same job — the chosen template stays the base, and you describe in your own words what should change. A refinement is a full generation in budget terms and costs the chosen number of seconds again. If a generation fails technically, the seconds are refunded automatically and in full.
How does the seconds budget work?
Each plan includes a monthly quota of video seconds (Starter 120 s, Business 300 s, Pro 600 s). Seconds are deducted when a generation starts; unused seconds expire at the end of the billing month (no rollover). Need more? Buy prepaid seconds packs — they never expire and are consumed only after the monthly budget.
Is Full HD available?
Yes. Every paid video is delivered in Full HD (1080p) without a watermark and consumes exactly its chosen length from the budget. The free tier stays 720p with a watermark.
Are 3D views included in a subscription?
No, in no plan. 3D views are paid with separately purchased 3D credits (1 view €9, 5 views €39, 20 views €129). Credits never expire and consume no video seconds; if a reconstruction fails, the credit is refunded automatically.
Who owns the generated videos?
You do. You upload your own photos and use the generated videos and 3D views for your listing, portal ad, or social media. Every generation is AI-generated content and is labeled as such under the EU AI Act (Art. 50).
How long are my videos stored?
Indefinitely while your subscription is active. After it ends, generations and reference media remain available for 90 days (with a warning email 7 days before deletion); free-tier content for 30 days.
Still have questions?
The chapters of this documentation cover every topic in detail — from reference photos to the seconds budget. For everything else, reach us by email; the address is in the footer and on the contact page.